Personal Data Protection Notice (KVKK)

1. Data controller

Aysestetik acts as the data controller for personal data processed through its website.

2. Categories of personal data

• Identity and contact details: name, surname and telephone number
• Inquiry details: selected service, preferred date, subject and message
• Health pre-assessment details voluntarily entered by the user: age, height, weight, previous surgery, medical conditions, allergies, medication, smoking and alcohol use
• Technical data: basic connection and security logs generated during use of the website and limited technical information sent by the browser

3. Purposes of processing

• Responding to your inquiry and contacting you
• Directing your request to the appropriate service and facilitating the scheduling of a conversation
• Transferring form content to the WhatsApp communication flow
• Turning the voluntarily completed health pre-assessment form into an organized draft message for consideration before an initial conversation
• Maintaining the basic security and availability of the website

4. Collection methods and legal grounds

Personal data is collected electronically when you complete a contact or health pre-assessment form, use a WhatsApp link, or contact us by telephone.

Depending on the particular activity, processing may be based on the need to receive and respond to an inquiry, establish communication, and the legitimate interests involved in operating the website securely. Applicable legal grounds should be assessed for each type of data.

5. Transfers

When a contact or health pre-assessment form is submitted, its content may be transferred to the third-party WhatsApp service through the WhatsApp redirect. Data submitted through the site is not otherwise used for marketing or routinely stored in a separate customer database.

When the embedded Google location map is displayed, the third-party provider may process the related technical connection data through its own infrastructure.

6. Retention approach

The website does not maintain a separate customer account or database record for messages submitted through the contact form. The form prepares a message for the WhatsApp communication flow.

Information that you send directly may nevertheless remain in the relevant messaging or telephone records according to the nature of your communication.

7. Your rights

• Find out whether your personal data is processed
• Request information about your processed personal data
• Find out whether the data is used in accordance with its purpose
• Request correction of incomplete or inaccurate data
• Request deletion or destruction where the legal conditions are met
• Exercise your other rights under the applicable law

8. Requests

You may submit requests under the Turkish Personal Data Protection Law (KVKK) through our contact channels. Requests will be considered according to their nature and the applicable legislation.